Spa Policies
Lavender Day Spa
571 Mast Road
Manchester, NH  03102

Copyright 2005-2010 All rights reserved
As a courtesy to spa personnel, a minimum notice of 24 hours for cancellation is required.  If proper notice
is not given, we reserve the right to charge a fee equal to half the cost of your scheduled service.
For "missed appointments", the full cost of the scheduled service will be charged to you.   Please note, if you
are redeeming a gift certificate, the balance due for cancellation fees will be deducted from your gift

Full-Day packages require
48 hours minimum notice for cancellation.  If you are not redeeming a gift
certificate for these services, we will require holding a credit card number to book your appointment.

As a new client, we request that you arrive approximately 10 minutes prior to your scheduled appointment
time, to complete any necessary paperwork before your treatment.  Additionally, you may also click the links
below for our Massage & Facial Intake forms, print them out, complete them, and bring them in with you the
day of your service.

Lavender Day Spa is an
adult facility which does not offer day care services.  Therefore, we encourage you to
make appropriate arrangements for the care of your children while you are receiving treatment(s) at our spa.

We are a non-smoking environment.

We accept personal checks, cash, Visa and MasterCard as payment methods.  Payment in full is required at
the time of your service.  

Our menu prices do not include gratuities.  If you feel that you received excellent service during your spa
session, an appropriate gratuity is greatly appreciated.

Please note that our Gift Certificates
never expire.  However....Gift Certificates which were purchased for
specific services are subject to current rate changes/increases after one year from certificate purchase
You should be prepared to pay the balance on the day of your appointment.

Gift certificates are available by phone order and/or by coming into the spa.  We encourage you to call ahead
with the desired gift certificate information so that we may have it ready for you to pick up.  We will require
your name, the name of the recipient, who we should say it is from, the service or dollar amount, and how
you would like to pay for the certificate.  Also, if you would like to include a gratuity in the certificate (so your
loved one won't have to worry about a thing) you may add that to the purchase price.  In addition, we now offer
the ability to order certificates online!

Our telephone is often answered by a messaging system when we are with clients.  Please understand that
your call is important to us and it will be returned in a timely manner.  Especially during the busy holiday
seasons, your cooperation and patience is very much appreciated.  If you prefer, you may also use the
Contact Us feature of our website.      

Thank you for your time, and we look forward to seeing you at Lavender.  

...therapy for the Mind,
& Soul
Click here for our Massage
Therapy New Client Form
(Microsoft Word required)
Click here for our Skincare/Facial
New Client Form
(Microsoft Word required)